Everything you need to know about booking a chauffeur service in Melbourne. From airport transfers and pricing to vehicles, corporate travel, and payment options, we’ve answered the questions our customers ask most often.
If you can’t find what you’re looking for, our team is available 24 hours a day to help.
How do I book a chauffeur?
Booking is quick and easy. Use our online booking system to enter your pick-up and destination, choose your preferred vehicle, view your fixed fare, and confirm your booking. You’ll receive instant confirmation by email. You can also call us 24/7 to make a reservation.
How far in advance should I book?
We recommend booking as early as possible, particularly for airport transfers, weddings, corporate events, and peak travel periods. However, subject to availability, we can also accommodate same-day bookings.
Do you provide Melbourne Airport transfers?
Yes. We specialise in Melbourne Airport transfers, offering reliable pick-up and drop-off services with real-time flight monitoring, luggage assistance, and professional chauffeurs available day and night.
Do you monitor delayed flights?
Absolutely. We track your flight in real time, so if your flight arrives early or is delayed, your chauffeur will adjust the pick-up time accordingly at no additional charge.
What areas do you service?
We provide chauffeur services throughout Melbourne and Greater Victoria, including Melbourne CBD, Southbank, South Yarra, Toorak, St Kilda, Docklands, Richmond, Carlton, Yarra Valley, Mornington Peninsula, Geelong, the Dandenong Ranges, and many other locations.
What vehicles do you offer?
Our luxury fleet includes executive sedans, premium SUVs, and spacious people movers from leading brands including Mercedes-Benz, BMW, Audi, and Lexus. Every vehicle is maintained to the highest standard and professionally detailed before each journey.
Do you provide corporate chauffeur services?
Yes. Our corporate chauffeur service in Melbourne is trusted by business professionals for meetings, conferences, executive travel, airport transfers, and client transportation.
Can I book a chauffeur for weddings and special events?
Yes. We provide luxury chauffeur services for weddings, engagements, school formals, debutante balls, concerts, sporting events, private functions, and other special occasions throughout Melbourne and Victoria.
Are your prices fixed?
Yes. We provide fixed pricing before you confirm your booking, so there are no hidden fees or unexpected surge pricing.
What payment methods do you accept?
We accept secure online card payments through Stripe. Approved corporate clients may also have access to account billing arrangements.
Do you provide child seats?
Yes. Child seats can be arranged upon request. Please let us know the age of your child when making your booking so we can provide the appropriate seat.
Can I change or cancel my booking?
Yes. If your plans change, simply contact us as soon as possible. Booking changes are accommodated whenever possible, and cancellations are handled in accordance with our Refund & Cancellation Policy.
Are your chauffeur services available 24/7?
Yes. Our chauffeur services operate 24 hours a day, seven days a week, including weekends and public holidays.
Can I book a chauffeur for hourly hire?
Yes. We offer flexible hourly chauffeur hire for business meetings, shopping, city tours, winery tours, weddings, and private events.
How do I contact The Chauffeur?
You can book online through our website, email us at thechauffeuraustralia@gmail.com, or call +61 468 980 000. Our team is available 24/7 to assist with bookings and enquiries.