Privacy Policy

Information We Collect

When you make a booking, request a quote, or contact us, we may collect personal information including:

• Full name
• Email address
• Telephone number
• Pick-up and drop-off locations
• Travel dates and times
• Flight details (where applicable)
• Payment and billing information
• Any additional information you provide when making an enquiry

We only collect information that is necessary to provide our chauffeur services in Melbourne and deliver a safe, reliable, and personalised experience.

How We Use Your Information

Your information may be used to:

• Process and manage your bookings
• Arrange your chauffeur and vehicle
• Provide booking confirmations and travel updates
• Process payments securely
• Respond to enquiries and customer support requests
• Improve our website and customer experience
• Meet our legal and regulatory obligations

We will only use your personal information for purposes directly related to providing our services.

Sharing Your Information

Your personal information may be shared only where necessary, including with:

• The professional chauffeur assigned to your booking
• Secure payment processing providers
• Trusted technology and service providers that support our business operations
• Government or regulatory authorities when required by law

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance security

You can manage or disable cookies at any time through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

Although no online system can guarantee complete security, we continually review our processes and work to keep your information safe.

Data Retention

We keep your personal information only for as long as necessary to:

• Provide our services
• Meet legal and tax obligations
• Resolve disputes
• Maintain business records where required

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where applicable
• Ask questions about how your information is used

To exercise any of these rights, simply contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites and encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Chauffeur

Email: thechauffeuraustralia@gmail.com

Phone: +61 468 980 000